Welcome to Cutechase (“we,” “us,” or “our”). We operate the website www.cutechase.com (the “Site”) and provide wholesale products and B2B services (collectively, the “Services”).

We are committed to protecting the privacy of our business customers, their representatives, and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or interact with our wholesale services.

1. Information We Collect

Because we operate primarily as a wholesale/B2B platform, we collect information necessary to establish commercial relationships, verify business accounts, and process bulk orders.

A. Information You Provide to Us

  • Account Registration & Wholesale Application: When you register for a wholesale account or apply for tiered pricing, we collect:
    • Full Name and Contact Information (Email address, phone number, work address).
    • Business Identification (Company name, business type, tax ID/EIN, resale certificate, or VAT number).
    • Professional Details (Job title, position within the organization).
  • Order & Transaction Details:
    • Shipping and billing addresses.
    • Payment information (bank account details for wire transfers/ACH, credit card details processed via secure payment gateways).
    • Order history, custom customization requests, and shipping preferences.
  • Customer Support & Communications: Records of your inquiries, live chat messages, email correspondence, and feedback.

B. Information Collected Automatically

When you browse our Site, we automatically gather standard technical logs:

  • Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent, and site navigation paths.
  • Cookies & Tracking Technologies: We use cookies, web beacons, and similar tools to remember your login session, maintain shopping cart items, and analyze overall site performance.

2. How We Use Your Information

We use the collected information for the following commercial and operational purposes:

  • Business Account Verification: Verifying company credentials, tax-exempt status, and wholesale application eligibility.
  • Fulfilling Orders & Services: Processing bulk orders, managing custom packaging/manufacturing requests, arranging freight/carrier delivery, and processing invoices or payments.
  • Customer Support: Providing technical support, responding to inquiries, and managing account preferences.
  • Business Communications: Sending transaction updates, order confirmations, price list updates, product catalogs, or administrative alerts.
  • Marketing & Promotions: Sending promotional emails about new product lines or trade show attendance (you may opt out at any time).
  • Security & Fraud Prevention: Detecting, preventing, and investigating unauthorized transactions, fraud, or misuse of our B2B pricing.
  • Legal Compliance: Complying with applicable accounting, tax, customs, and trade regulations.

3. How We Share Your Information

We do not sell your personal or corporate information to third parties. We share information only in the following business contexts:

  • Service Providers: Trusted third-party vendors who assist in operating our Site, managing databases, processing payments, handling freight logistics, or sending communications (e.g., Shopify, Stripe, FedEx, DHL, Mailchimp).
  • Logistics & Freight Partners: Carriers and shipping brokers required to deliver bulk freight or parcel orders to your commercial address or warehouse.
  • Compliance & Legal Obligations: When required by law, subpoena, customs authorities, or court order, or to protect our rights and property.
  • Corporate Transactions: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

4. B2B & Data Specifics

  • Wholesale Pricing Confidentiality: Access to wholesale pricing may require account approval. Your account data is used strictly to maintain restricted access to our B2B catalog.
  • Third-Party Payment Gateways: Payment details (e.g., credit card numbers or banking data) are submitted directly to secure, PCI-compliant third-party payment processors. We do not store complete payment credentials on our servers.

5. Cookies and Tracking Options

You can control cookies through your browser settings. Note that disabling essential cookies may impact your ability to log into your wholesale account, view restricted pricing, or save cart items.

6. Your Data Protection Rights

Depending on your jurisdiction (such as the EU/UK under GDPR, or California under CCPA), you or your business representatives may have rights regarding personal data:

  • Access & Rectification: The right to request access to or correction of your business contact information.
  • Erasure: The right to request deletion of personal information, subject to statutory record-keeping requirements (e.g., tax and accounting laws).
  • Opt-Out: The right to unsubscribe from non-essential marketing emails via the “Unsubscribe” link in any footer.

To exercise these rights, please contact us using the details below.

7. Data Security & Retention

We implement physical, administrative, and technical safeguards designed to protect your business information from unauthorized access or disclosure. We retain account and transaction records for as long as necessary to maintain active business relationships, satisfy legal and auditing requirements, or resolve disputes.

8. International Data Transfers

If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in servers located in the United States. We take measures to ensure data is handled securely and in compliance with this Privacy Policy.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices or applicable regulations. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions, concerns, or complaints regarding our products, corporate practices, or these policies, please contact our support team. We aim to respond to all inquiries within 24–48 business hours.

  • Phone: +1 347-686-1796
  • Email: [email protected]
  • Address:10 REDMOND LANE, OYSTER BAY, NY, 11771, USA
  • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)