At Cutechase (“we,” “us,” or “our”), we are committed to providing reliable, fast, and cost-effective commercial shipping services to our wholesale clients and retail partners across North America. As a U.S.-based business, all orders are processed, packed, and dispatched directly through our U.S. domestic distribution network.

Please review our shipping methods, handling lead times, and freight terms below.

1. Domestic U.S. Shipping Options & Lead Times

Because we maintain 100% domestic operations, all shipments are purely domestic transactions—eliminating international customs, import duties, and import clearance delays.

  • Order Processing Time: Standard wholesale orders are processed and prepared for carrier pickup within 1 to 2 business days (Monday through Friday, excluding federal holidays).
  • Shipping Carriers: We partner with premier commercial carriers including FedEx, UPS, DHL Express, and USPS, as well as specialized LTL (Less-Than-Truckload) freight providers for bulk orders.
  • Transit Times:
    • Standard Commercial Delivery: 3–7 business days.
    • Expedited / Air Freight: 1–3 business days (available upon request during checkout or via your account manager).
    • LTL Commercial Freight: 3–8 business days (depending on destination distance and receiving dock arrangements).

2. Freight & Shipping Rates

  • Shipping Cost Calculation: Commercial shipping charges are calculated at checkout based on the total weight, package dimensions, destination zip code, and selected carrier service level.
  • Bulk & Freight Shipping (LTL / Pallet Orders):
    • Orders exceeding specified weight thresholds (e.g., over 150 lbs) or multi-pallet shipments are routed via commercial freight (LTL).
    • Buyers are responsible for ensuring their receiving location has an accessible loading dock, forklift, or liftgate service. Additional carrier accessorial fees (e.g., residential delivery, liftgate requirements) will be billed to the buyer.
  • Freight Collect / Customer Carrier Accounts: Wholesale clients wishing to use their own FedEx, UPS, or commercial freight carrier account may select “Bill My Carrier Account” during checkout or submit their account details to [email protected].

3. Shipping Terms & Risk of Loss (FOB Origin)

  • FOB Origin: Unless otherwise explicitly agreed in writing, all commercial orders are shipped FOB Origin (Free on Board from our domestic facility).
  • Transfer of Risk: Title and risk of loss or damage transfer to the buyer once the shipment is transferred into the custody of the designated commercial carrier or freight provider.
  • Shipping Insurance: We strongly recommend purchasing commercial shipping insurance for high-value pallet shipments. Insurance can be added upon request during order processing.

4. Order Tracking & Delivery Confirmation

  • Tracking Notifications: Once your order dispatches from our facility, an automated shipping confirmation email containing your commercial carrier tracking number or Freight BOL (Bill of Lading) number will be sent to your account email.
  • Delivery Signatures: To safeguard commercial shipments, a Direct Signature Required may be enforced for high-value or freight-delivered orders upon receipt at your commercial address.

5. Address Accuracy & Rerouting Fees

  • Commercial Address Verification: Buyers are responsible for providing complete and accurate commercial shipping addresses, including business name, suite/building numbers, and receiving contact details.
  • Rerouting Charges: Any carrier address correction fees, redelivery charges, or rerouting costs resulting from incorrect address entry or missed delivery attempts will be invoiced directly to the buyer’s account.

6. Damaged or Lost Shipments

While we take exceptional care in securing master packaging and palletizing goods for transit, carrier mishaps can occasionally occur:

  • Visible Freight Damage: If a pallet or carton arrives with visible exterior damage, you must note the damage on the Carrier’s Delivery Receipt / BOL before signing.
  • Reporting Lost / Damaged Shipments: Notify our logistics support team within 7 business days of carrier delivery at [email protected] with photographs of the packaging/labels so we can initiate a formal carrier claim and arrange a replacement.

7. Contact Us

If you have any questions, concerns, or complaints regarding our products, corporate practices, or these policies, please contact our support team. We aim to respond to all inquiries within 24–48 business hours.

  • Phone: +1 347-686-1796
  • Email: [email protected]
  • Address:10 REDMOND LANE, OYSTER BAY, NY, 11771, USA
  • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)